Network Solutions

Network Solutions

Pros
The service provides highly responsive technical support.

Cons
All plans only come with one domain.

Review

Networks Solutions is a unique hosting provider that takes an a la carte approach to web hosting. While many of its competitors offer fixed hosting packages with limited flexibility, Network Solutions allows you to select a hosting plan and supplementary add-ons and features to build your own hosting plan that’s as customized as it is comprehensive.

Network Solutions has three different hosting packages and, as mentioned above, each one can be customized by adding additional services or products. The service also provides different types of hosting, including Windows and Unix hosting, as well as VPS (dedicated) hosting and WordPress hosting for blogs.

We like the service’s flexibility to pick and choose which services you want, but what is provided in any given plan doesn’t amount to much, particularly when compared to the other web hosting services we reviewed. Disk space, FTP accounts and email boxes are capped under the small and large plans. These components are unlimited, however, under the service’s premium plan. Most disappointingly, each plan, including the premium package, only comes with one domain.

Network Solutions does offer most of the features we were looking for, including a control panel, access to site statistics and an easy-to-use site builder that can help you create polished, professional-looking websites. The web hosting service also provides robust email features and raw access logs that allow you to see raw site data without charts or graphs.

This service scores well in terms of ease of use. Its site is polished, well-organized and easy to navigate. We were also able to easily manage our web hosting account without any issues. The Web Hosting Toolbox provides access to all the hosting tools, features and options provided under your selected package. The tools are broken up into relevant categories (e.g., site enhancements, FTP and content publishing, etc.) and have useful icons and descriptions to help you quickly find and understand each one.

The area Network Solutions outshines the competition is help and support. Whether you have a sales question or need direct technical support, Network Solutions provides several support options including an online ticket system, toll-free telephone support and email support. In fact, the company provides both sales and support toll-free numbers for every product or service they offer. Technical support is available 24/7, and the reps we spoke with were helpful, informative and friendly.

Network Solutions Company Overview

As the Internet has evolved, it has leveled the playing field for small businesses. No matter their size, a small business can now use the Web to gain advantages that at one time only big business enjoyed – such as the ability to reach customers around the globe. The Internet has created a world of opportunities . . .

At Network Solutions, we focus on helping small businesses start and market their businesses on the Web, enabling them to realize their dreams of self-reliance, entrepreneurship, creativity, and financial independence. We pioneered the service for creating and acquiring specific “web addresses” (known as domain name registration), and today offer a full range of Web-related services. In addition to domain name registration, we offer Web site design and hosting, e-commerce solutions, online security products and search engine marketing and optimization.

Why Choose Us?

Drawing on our nearly 30 years of experience, we make it simple and affordable for our customers to build and manage an online presence. Customers around the world trust us to manage more than 7 million domains, over 1.5 million e-mailboxes, and more than 350,000 Web sites. Yet while we’re a technical services company, we specialize in supporting those who aren’t technically savvy. It’s one of the things we do best. In fact, for four consecutive years our Hazleton, PA, customer support center has been honored to be named a J.D. Power and Associates® Certified Call Center, providing “An Outstanding Customer Service Experience.” (For J.D. Power and Associates 2009 Certified Call Center ProgramSM information, visit jdpower.com.) When we make it easy for small business customers to get online – through our services and unparalleled support – then they have more time and energy to do what they do best.

We “Get” Small Business…

After all, we’ve been a small business. We’ve experienced all of the same types of unique challenges that small businesses face. We’ve asked the same types of questions; we’ve pondered the same complex struggles. So, even though we’ve grown a bit over the last few years, we understand the small business customer like few other companies can or do. And no other company offers the breadth of offerings in the domain registration, Web presence, and online marketing arena that we do; or the dedicated desire to care for, guide, and serve the small business customer at every stage of their growth and development.

Everything we do is focused on our mantra:

  • Help Small Businesses Succeed Online
  • Ownership

Network Solutions is privately owned by General Atlantic, a leading global growth equity firm providing capital and strategic support for growth companies. General Atlantic combines a collaborative global approach, sector-specific expertise, long-term investment horizon and a deep understanding of growth drivers to partner with great management and build exceptional businesses worldwide.

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